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Self-checkout machines at cafés, sports stadiums, and airports are asking for tips — and customers aren’t happy about giving extra money to machines.
The Wall Street Journal reported on the rise of digital, self-checkout kiosks and how customers have responded to tip prompts. Many customers who were asked to tip workers with whom they had no interaction were frustrated with these prompts, per the Journal.
The report spoke to a half dozen customers around the US. Though some people were willing to tack on the extra fees, the majority said tip cues were confusing and many said they were unsure where the money was going.
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